Shipping Policy

At Kuro Stash, we operate under a dropshipping model. This means that products are shipped directly from our suppliers, primarily in China, to the address provided by the customer when placing their order.

Shipping Cost

Shipping costs are included in the displayed price of each product. No additional shipping charge will be applied at checkout.

Processing and Delivery Time

Once an order has been placed and confirmed, our supplier is responsible for preparing and dispatching the product.

The estimated delivery time is up to 30 days, depending on the destination, order processing, product availability, and the shipping company responsible for delivery.

The stated times are estimates and do not constitute a guarantee of delivery on a specific date.

Order Tracking

When the supplier provides tracking information, it will be shared with the customer so they can check the status of their shipment.

Kuro Stash maintains communication with our suppliers throughout the shipping process to track orders and request updates when necessary.

Delivery Delays

Once an order has been dispatched by the supplier, transportation and final delivery depend on third parties, so Kuro Stash has no direct control over transit times, transportation routes, or the exact delivery date.

Orders may experience delays due to factors such as:

• Delays by the shipping company.

• Customs procedures or inspections.

• Weather conditions.

• High demand or periods of increased logistics activity.

• Problems along transportation routes.

• Circumstances beyond the control of Kuro Stash or our suppliers.

When we become aware of a delay, we will attempt to contact the supplier and provide the customer with the available information.

Delivery Address

The customer is responsible for providing a correct and complete delivery address when placing the order. Kuro Stash is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned due to an incorrect, incomplete, or inaccessible address, the customer must contact us to review the available options.

Orders Not Received

If the estimated delivery time has passed and the order has still not been received, the customer may contact us through our customer service channels.

Kuro Stash will contact the supplier or request additional information from the carrier when possible, with the goal of determining the order status and providing the customer with the available information.

Contact

For any questions related to the shipment of an order, you can contact us through the contact channels available in our store: contact@kurostash.com

Our goal is to maintain clear and transparent communication throughout the entire order process.